FAQ and Guides
At Blackskies, we're dedicated to providing exceptional products and unparalleled service to our valued customers. We understand that navigating the world of hats, apparel, and jewelry can sometimes raise questions, which is why we've compiled this comprehensive FAQ guide to address your concerns and make your shopping experience as seamless as possible.
From inquiries about ordering and shipping to questions regarding product care and returns, we've covered a range of topics to ensure that you have all the information you need at your fingertips. If you can't find the answer you're looking for here, don't hesitate to reach out to our friendly customer support team, who are always ready to assist you.
Thank you for choosing Blackskies. Let's dive in and explore our FAQs together!
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Ordering and Shipping:
- How long will it take to receive my order? - the average shipping time is 1-2 workdays (Germany), 2-5 (Europe) and 3-15 (World)
- Do you offer international shipping? - yes, we ship worldwide (without Russia)
- What are the shipping costs? - check here
- Can I track my order? - yes, your order is traceable via DHL
- What should I do if my package is lost or damaged? - please contact us and we will find a quick and easy solution
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Product Information:
- How do I know which size to choose for hats and apparel? - our hats are adjustable in size and for our apparel, you can find size guides on the product page.
- Do you offer customization or personalization options for jewelry? - sorry, we don't.
- Are your products hypoallergenic or suitable for sensitive skin? - yes!
- Can I find care instructions for hats, apparel, and jewelry? - yes, they are inside the items on washing labels or insert cards inside the package
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Returns and Exchanges:
- What is your return policy? - check it here :)
- Are there any items that cannot be returned? - yes, we don't accept washed or used items
- Will I be refunded for shipping costs when returning an item? - yes
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Payment Methods:
- What payment methods do you accept? - you can easily pay via PayPal, Stripe, Credit Card, bank transfer and many more
- Is it safe to enter my credit card information on your website? - yes, it's secure.
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Product Availability:
- Are all products shown on the website in stock? - if there is an item no longer in stock, you can find a red sign near the "add to cart" button
- Do you restock sold-out items? - yes we do. But not all items will be restock. If you want to be sure, just drop us an email.
- Can I pre-order items that are out of stock? - yes, you can. Just contact us.
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Customer Support:
- How can I contact your customer support team? - just write us a line: support@blackskies.shop
- What are your customer service hours? - we're availbale 9 am - 5 pm (CET+1)
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About Your Brand:
- What is the story behind your brand?
- Do you support any charitable causes or initiatives?
- Are your products ethically sourced and manufactured?
Explore More Helpful Resources:
If our FAQ didn't answer your question, perhaps our guides can offer further assistance. Delve into our curated collection of resources designed to provide insights, tips, and inspiration for navigating the world of fashion and accessories. Whether you're seeking styling advice, care tips for your jewelry, or outfit inspiration for any occasion, our guides are here to help you make the most of your Blackskies experience.