We offer a free exchange of items for another size or style within 1-month for our customers from Germany (sale items are excluded). If you want to return items for a refund, you have to pay the return shipping costs. The same is true for internationals exchanges or returns. We don’t accept freight collect returns.
The address for returns is:
Phoenix Clothing UG (HB)
We only accept return items in resellable condition and unwashed. Please don’t remove any tags or bags. To try items on is no problem. For returns from outside of the European Union, please make sure to mark the parcels for customs clearance as a return.